Posts tagged peak-end rule
What business can learn from Banksy's Dismaland

I was one of the lucky few to visit Dismaland during its five-week run in the UK.  Designed by the artist Banksy and well-chosen artist collaborators, this anti-establishment theme park was dubbed ‘a post-modern bemusement park’. As well as finding some of the installations laugh-out-loud funny and others poignantly tear-jerking, I was struck by how much thought and planning had gone into the design of the whole experience, especially the service design.

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