Posts tagged Psychology
WTF? IT’S TIME TO LISTEN

It’s been a funny old year for research. Right up to the day before the UK’s June referendum on EU membership, polls were predicting a narrow margin of victory for the Remain campaign. Many added that wavering voters would beat a last-minute retreat to the relative comfort zone of the status quo. As it turned out, of course, there was a narrow margin of victory for dynamiting the status quo. Five months later, also contradicting the pollsters, a narrow (and at the time of writing, disputed) US presidential election result delivered another raised middle finger to business-as-usual.

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Culture Shock and the Customer Experience

Laid up in bed before Christmas with the inevitable holiday flu, I was watching re-runs of QI, a very funny and clever British quiz show hosted by the wonderful Stephen Fry.  They were talking about Paris Syndrome which is the extreme culture shock experienced by Japanese tourists upon visiting Paris.  Apparently the difference in Latin etiquette, language and general cultural differences are so far removed from what many Japanese people are taught in Japan about Paris that upon arrival, about 20 people per year have to be repatriated due to a temporary psychosis. The Japanese embassy in Paris has a 24-hour telephone hotline especially for this occurrence and they attempt to warn first-time visitors.

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